Orders typically take 1-3 days to get to our warehouse. Shipping time will then depend on your location, but the whole process shouldn't take longer then 13-18 days. If there are any questions about the current delivery status, please reach out to us any time at info.concentre@gmail.com

Once your order is placed, you will receive a confirmation email with a tracking number. Simply use this number in the
"Track my Order" section in our chat assistant or by logging in to your
account on the website and checking the order status. We provide
real-time shipping updates to keep you informed. 

If you have any more questions don't hesitate reaching our customer support team (info.concentre@gmail.com)

Please contact our support team so we can review your request and provide the most suitable solution tailored to your individual situation. We're committed to assisting you as efficiently and personally as possible.

At Concentre, we want you to be
completely satisfied with your purchase. If for any reason you are not,
we gladly accept returns under the following conditions:

1. Return Period:
   You have the right to return any item within 14 days of
   receiving your order. To be eligible for a return, your item must be
   unused and in the same condition that you received it, including the
   original packaging.
   
2. How to Return:
   To initiate a return, please contact our customer service team at
   info.concentre@gmail.com with your order number and reason for return.
   We will provide you with instructions on how to send your item back to
   us.
   
3. Return Shipping:
   Customers are responsible for the cost of RETURN shipping. Please ensure the item is packaged securely and sent via a traceable shipping service. We cannot
   be held responsible for items that are lost or damaged during return
   transit.
   
4. Refund Process:
   Once we receive
   and inspect the returned item, we will notify you via email of the
   approval or rejection of your refund. If approved, your refund will be
   processed, and a credit will automatically be applied to your original
   method of payment within 14 days.
   
5. Exchanges:
   We only replace items if they are defective or damaged. If you need to
   exchange it for the same item, contact us at info.concentre@gmail.com  
   
6. Return Address:
   Please send us an email below info.concentre@gmail.com

You can reach us through the following channel:

• Main Email: info.concentre@gmail.com
• Instagram: concentre.clo

Feel free to contact us with any questions, concerns, or feedback you may have. We're here to assist you!